On any given day, we often find ourselves dependent upon a person working behind the counter. If that person does a good job, it makes our day more pleasant. If that person does a bad job, it sparks a spiral of aggravation in our life.
As customers, it can be hard to stop and think about how we have an impact on that experience. Have you ever heard that old adage, “No act of kindness, no matter how small, is never wasted”? Think about how the little things you do can positively influence someone else’s day.
Success in life, both personally and in the professional world, has become all about collaboration and assistance. It’s the small things like...
— Pushing your cart into the cart lane when you are finished with it
— Holding the door for someone
— Putting merchandise back on their proper shelf
— Letting someone with less items cut in front of you in line
— Reporting damaged or compromised products to the proper personnel
These things go a long way towards maintaining a good rapport with the people, because it helps them from being discouraged. In fact, it is these small things that lift us up.
Try to remember this the next time you are feeling rushed or frustrated. Try to turn it around by extending a small act of kindness toward the employee that is helping you instead of focusing on yourself.
When employees feel appreciation from their customers, their motivation to perform better begins to increase. As their motivation increases, your service will also increase.
As always, remember that a little recognition goes a long way.