Our standard production time is 5 business days.

Yes. During checkout, you can select a specific “need-by” date. If your requested timeline requires expedited handling, a rush fee may be automatically applied, starting at $25. Every rush request is reviewed by our team to confirm we can meet the deadline.

Your delivery/pickup timing depends on the need-by date you select during checkout. Every order request is carefully reviewed to ensure the timeline is achievable. If we see any concerns with meeting your selected date, our team will contact you promptly to discuss options and keep your project on track.

Our Tallahassee showroom is open Monday–Friday, 9AM–5PM. We're here to help you place orders and arrange pickups during those times. If you have questions outside business hours, feel free to reach out and we'll get back to you as soon as we can!

Yes. Most orders receive a proof within 2–3 business days after the order is placed. Please note that proofs are not included for standard trophies, medals, or rush orders.

Unfortunately, we don't offer pre-order proofs. To ensure high-quality designs and fast turnaround times, proofs are only provided after an order is placed.

Once you place your order, an artwork proof will be provided within 2–3 business days for your review and approval. Please note that proofs are not included for standard trophies, medals, or rush orders.

Absolutely. Our in-house artists and sales team can help with award wording, layout, and selecting the right piece for your occasion. You can add design notes during checkout or contact us directly if you would like assistance.

We recommend submitting high-resolution vector or print-ready files such as EPS, PDF, or PNG at 300 DPI or higher for the best production results. Low-resolution images, including many web-downloaded files, may not reproduce cleanly.

Please see our Artwork Guidelines for more details.

Yes. We offer local pickup for customers in the Tallahassee, FL area. You will be notified when your order is ready and provided with pickup details.

We stand behind a 100% satisfaction guarantee. Our goal is to deliver products that celebrate achievements and make people feel proud. If there is an issue with your order, please contact us right away so our team can make it right.

Yes. We produce nametags for a wide range of organizations and institutions. Please browse our nametag options and share our information with your purchasing or administrative team so we can assist with your order.

Yes. We are happy to engrave personal items brought in by our customers. Whether it’s a family heirloom, a personalized gift, or a professional tool, we enjoy helping you add a custom touch.

Every item is unique, so we are unable to provide final quotes over the phone or by email. All customer-supplied items must be brought into our shop for a physical evaluation. This allows us to assess material compatibility, surface geometry, and the setup required to achieve the best engraving results.

Unlike standard plaques or awards, personal items often require detailed measuring and digital setup. We carefully map your item’s dimensions into our design software to ensure the artwork is properly centered, scaled, and aligned — a process that helps guarantee a clean, professional finish.

Customer-provided items require specialized setup and technical preparation, so pricing is determined after evaluation.

Starting Price: Engraving services begin at $50.

Final Quote: Pricing varies based on design complexity, material type, and preparation time required.